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Solutions / Outbound calling

Upload a spreadsheet. Every row gets a call.

Add a list of numbers with any details you want the agent to use, like first name or appointment time. Schedule it, set calling hours and keep lines free for incoming calls.

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Outbound call

+61 4 9876 5432

LIVE 01:42
RemindersPublished v2

  1. Agent: Hi Priya, this is a reminder from Bondi Physio about your appointment on Wednesday at 10am.

  2. Agent: Can you still make it?

  3. Caller: Can I move it to the afternoon?

  4. Checking Wednesday afternoon in the calendar

  5. Agent: I have 2:15 or 3:30 on Wednesday. Which would you like?

  6. Caller: 3:30.

Illustration of an example call.

What the agent does

The job, step by step.

Typical setup
List
contacts.csv, 4 valid rows
Uses
First name, appointment time
Calling hours
9am to 7pm, their time zone
Voicemail
Leave a message, then hang up
  1. 01

    Personal every time

    Columns like first name and appointment time are used on each call.

  2. 02

    Calling hours

    Only call during the hours you set, in each person's time zone.

  3. 03

    Voicemail

    The agent knows when voicemail picks up and leaves a short message or hangs up, as you choose.

  4. 04

    Keep lines free

    Keep some lines for incoming calls so your list never ties up your main number.

After the call

Every call, summed up.

When the call ends you get a short summary, how the caller felt, whether the call did its job, and the details you asked for, ready to send to your other systems.

Call summary

4m 25s

Summary

Patient could not make Wednesday 10am. Moved to Wednesday 3:30pm and confirmed.

Caller mood: PositiveJob done

Details captured

  • Kept original timeNo
  • Moved toWed 3:30pm
  • VoicemailNo
Saved to your CRMSent

In the dashboard

Set up in the Tried dashboard.

Create a call list with contacts.csv uploaded: four valid rows, one invalid phone number skipped, send now or schedule, and calling hours.
Every row is checked before anything is sent.

Questions

Something missing? Email hello@tried.com.au.

  • How are call lists billed?
    At the same per-minute price as any other call, billed per second.
  • How many calls run at once?
    20 calls at once are included, and you can add more lines. Keep some free for incoming calls.
  • Can I see how each call went?
    Yes. Every call has its recording, transcript, summary and outcome.

Other use cases

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