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Tried
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Enterprise

For teams that live on the phone.

Handle every call at peak, keep quality high and stay in control as you grow.

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Live monitoring in Tried: a call in progress with its running transcript, and a team member who has taken over the call.
Live monitoring. Listen to any call in progress, or take over and talk to the caller yourself.
calls at the same time, included
20calls at the same time, included
per extra line per month
$12per extra line per month
Reserve lines for incoming calls so call lists never use them
Inbound firstReserve lines for incoming calls so call lists never use them

Quality

Know how every call went.

Tried scores calls against the standards you set, such as greeting the caller, booking the appointment or confirming the time. See trends over time and the questions callers ask most.

Call quality

Sample week
  • Greeted the caller by business name98%
  • Booked or moved the appointment86%
  • Confirmed the time back to the caller91%
Most asked: “Are you open on Saturday?”

Rollouts

Change things without risking live calls.

Every change starts as a draft. Publish it as a new version, then send a share of a number's calls to it and compare before switching everyone over.
Phone number settings with A/B testing on: 70% of calls go to the receptionist agent and 30% to the appointment booking flow.

Outbound

Call your whole list.

Upload a list for reminders, follow-ups or recalls, schedule when it runs, and track who picked up and how each call went.
Batch calls: a scheduled six-month recall list with recipients, calls sent, picked up and progress.

Controls

Stay in control as you grow.

  • Team roles

    Admin, developer and member roles, so each person sees and changes only what they should.

  • Recording retention

    Recordings are deleted after 30 days by default. Keep them for up to two years when you need to.

  • What each agent keeps

    Store everything, everything except personal details, or only basic call information.

  • Country limits

    Choose which countries each number can receive calls from and call out to.

  • Alerts

    Get an email when success rates drop, call volume spikes or spend passes a limit you set.

  • Full call records

    A recording, transcript and summary for every call, searchable in one place.

Questions

Something missing? Email hello@tried.com.au.

  • How many calls can we take at once?
    20 at the same time are included. Add more lines at $12 each per month, and reserve some for incoming calls so outbound call lists never take them.
  • Can our staff listen in or take over a call?
    Yes. Live monitoring shows every call in progress with a running transcript. A team member can listen, or take over and speak to the caller directly.
  • How do we change an agent without risking live calls?
    Edit a draft, test it, then publish it as a new version. You can send a share of a number's calls to the new version first and compare results before moving everyone across.
  • Do you offer volume pricing?
    Talk to us. Tell us your call types and monthly minutes and we will put together pricing for your volume.

Talk to us about your call volume.

Tell us the calls you get and how many. We will show you Tried on your own use case.

Talk to salesSee pricing