Skip to content
Tried
Talk to our AI

Solutions / Customer support

Support calls answered from your help centre and your systems.

Give the agent your help articles and let it look up orders. It answers what it can and passes the rest to your team, with a summary so nobody starts from scratch.

Talk to our AIStart free

Inbound call

+61 3 7010 5588

LIVE 01:42
Support deskPublished v2

  1. Agent: Thanks for calling Northside Supplies support. What can I help with?

  2. Caller: I'm checking on order 48213.

  3. Order 48213 looked up

  4. Agent: That order was sent yesterday and is due on Thursday. Anything else?

  5. Caller: No, that's all, thanks.

  6. Agent: You're welcome. Have a good day.

Illustration of an example call.

What the agent does

The job, step by step.

Typical setup
Set up as
A written brief
Can do
Look up orders, transfer to support
Knows about
Help articles, returns policy
Keeps
Everything except personal details
  1. 01

    Answer from your help centre

    Add your help articles, PDFs and notes. The agent answers from them.

  2. 02

    Look things up

    Checks order status, account details or bookings in your own systems.

  3. 03

    Pass on with context

    Harder calls go to your team with a short summary of what has been said.

  4. 04

    See what is working

    Reports show call outcomes and how callers felt, for every agent.

After the call

Every call, summed up.

When the call ends you get a short summary, how the caller felt, whether the call did its job, and the details you asked for, ready to send to your other systems.

Call summary

4m 25s

Summary

Caller checked the status of order 48213. Sent yesterday, due Thursday. No follow-up needed.

Caller mood: PositiveJob done

Details captured

  • Order48213
  • ReasonOrder status
  • Passed to teamNo
Saved to your CRMSent

In the dashboard

Set up in the Tried dashboard.

A knowledge base called Pricing and insurance with two text sources, and an option to connect a Google Drive folder, OneDrive folder or Notion page.
Add text, files or web pages, or keep a Google Drive folder or Notion page in sync.

Questions

Something missing? Email hello@tried.com.au.

  • Can it read customer details from my systems?
    Yes, if your system can be reached online. You choose exactly what it can look up.
  • What about personal information?
    For each agent, choose to keep everything, keep everything except personal details, or keep only basic call information.
  • Does it work for chat too?
    Yes. Tried also runs chat agents, including a chat widget for your website.

Other use cases

Have you Tried it yet?

Create an account, pick a template and talk to your new receptionist in the browser. You only pay for the minutes you use.

Talk to our AIStart free